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Genesys Cloud CX: Developer Certification Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

A. promptld
B. ivrld
C. scheduleGroupld
D. flowld

Answer: D

Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.

NEW QUESTION # 19
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

A. Queue Observations query
B. Flow Aggregates query
C. Conversation Aggregates query
D. Conversation Detail Record query

Answer: A

Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

NEW QUESTION # 20
In Code Authorization grant OAuth flow, a code is exchanged for a token.

A. False
B. True

Answer: B

Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

NEW QUESTION # 21
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

A. WebRTC
B. Outbound Proxy
C. Gateway
D. SIP

Answer: A,D

Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

NEW QUESTION # 22
Which of the following statements defines a fatal question in an Evaluation Form?

A. Fatal questions are critical questions If scored No the agent will be removed from the queue.
B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
C. Fatal questions are the same as critical questions.
D. Fatal questions are weighted higher than non-fatal questions.

Answer: B

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

NEW QUESTION # 23
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